Enterprise Service Suite @ Work
Management Modules
Incident Management
Service Management
Problem Management
Change Management
Configuration Management (CMDB)
Release Management
Availability Management
Approval Management (Single/Multi-tier)
Event Management
Service Level Management (SLA/OLA)Benefits
- Reduce IT Costs
- Optimize IT Alignment with other key enterprise operations
- Eliminate "Data Islands" by integration of key IT processes
- Strengthen enterprise communication
- Instill best practices to achieve a uniform Enterprise culture without alienating Non-IT business units
- Improve measurable bottom-line results
- ITIL Compliant
- Meets or exceeds Sarbanes-Oxley requirements
- Event Driven Notifications
- Business Time Driven Escalations
- Modular application to meet your specific business needs
- Standardized User interface across all modules
- Integrated office tools
- Complete system, administrative documentation
- Uses "standard ARS licenses", no custom licensing
- Implementation in weeks vs. months or longer
- Multi-Tenancy
Integration Options
3rd Party integration (Options)