SOLUTION REFERENCES


 

Industrial sector Telecommunication (TELCO).
Challenges

 

 Integration of SAP and ARS

Integration of processes, spread over several applications (Fault-Management, Asset-Management, Problem-Management, Customer-Service)
Solution

 
The implemented solution consists of a configurable communication between the standards BAPI, EIE, ARS Link for SAP (from N-Tuition). Base data like cost centers, employees, equipment, functional locations, locations and materials are replicated from SAP to ARS. This data combined with the data from ARS is used for creating service orders, sales orders, return orders, equipment etc. in SAP.

This solution is configurable, bi-directional, event-driven and scheduled.
Tech. Environment
ARS 4.51 on Windows NT, SAP 4.6c on AIX, Client Windows NT
Industrial sector INSURANCE
Challenges

 

 Integration of SAP and ARS

Configuration-Management is SAP based with a highly customized class system.

Problem-Management is ARS based. Service Orders are handled in SAP.
Solution

 

 The implemented solution consists of a configurable communication between the standards BAPI, EIE, ARS Link for SAP (from N-Tuition). Equipment base data with attached complex class data are replicated from SAP to ARS. This is an incremental data transfer. This data is used within ARS based Problem-Management. By occasional necessary occurring service orders, the problem ticket will be sent to SAP and blocked in ARS. If the service order is closed in SAP it will be sent back to ARS and unblocked.

This solution is configurable, bi-directional, event-driven and scheduled.
Tech. Environment

 

 ARS 4.51 on AIX, SAP 4.6c on AIX, Client Windows NT