ARS Link for SAP - IT Lifecycle

There are many reasons to pass data and workflow-related information between SAP and Remedy:

Share personnel information for new employee provisioning and Help Desk automation
Automate and create audit trails for materials procurement, receipt, provisioning, deployment, upgrades, moves, and retirement
Share asset information between Remedy's network discovery tools and SAP's financial applications
Notify asset managers when equipment leases are due to expire
Manage key business processes and escalate issues as they threaten service level agreements (SLA's)

ARS Link for SAP	Product Presentation
Overview	Solution References
White Paper	KEY Benefits
Service Management ERP - Remedy & SAP

The following table summarizes the financial impact of ARS Link for SAP

	IT Lifecycle Phases
	Acquisition and Implementation	Ongoing Operations and Maintenance	Ongoing Business Changes and Growth
Hardware Costs	None, as no servers or user PC's need to be upgraded or replaced	Typically Reduced, as former gateway server can be redeployed	None, as new users can be accommodated with an existing infrastructure
Software Costs	Typically Reduced, as substituting Remedy clients for SAP clients will reduce overall costs	Typically Reduced, as less expensive software licenses reduces annual maintenance fees	Typically Reduced, as additional users can use the same SAP gateway
Personnel Costs: IT Staff	None or Very Little, as the existing IT support staff probably already has the necessary skills	None or Very Little, as the existing IT support staff probably already has the necessary skills	None, as new users can be accommodated with virtually no configuration changes
Personnel Costs: User Community	None or Very Little, as those SAP users moved to a Remedy client will need little if any training	None	None
Network and Communications	None, as the ARSLink for SAP does not alter network volume or traffic patterns	None	None

Example Applications

There are many reasons to pass data and workflow-related information between SAP and Remedy:
Share personnel information for new employee provisioning and Help Desk automation
Automate and create audit trails for materials procurement, receipt, provisioning, deployment, upgrades, moves, and retirement
Share asset information between Remedy's network discovery tools and SAP's financial applications
Notify asset managers when equipment leases are due to expire
Manage key business processes and escalate issues as they threaten service level agreements (SLA's)