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KEY Benefits  

Service Management ERP - Remedy & SAP

How do successful organizations streamline operations while at the same time reduce costs?

One success comes from integrating diverse business applications and systems into a consolidated customer support suite.

But there are limitations.  Many organizations have deployed ERP solutions such as SAP, only to find out that while SAP is well suited to standardizing basic business processes, its complexity and focus on best practices, make it hard to adapt to dynamic business requirements.

By combining the power and flexibility of Remedy's industry-standard AR System® workflow processes with the crucial business processes built into SAP, the ARS Link for SAP gateway creates a truly consolidated business application suite, with the ability to adapt to ever-changing business needs.

Doesn't Remedy Offer a Similar Product?

In the past, integrating Remedy's ARSystem with SAP was accomplished with Remedy's product, Remedy Link for SAP, which was developed by N.Tuition Business Solutions AG, and built on Remedy's Enterprise Integration Engine (EIE). 

About that same time, N.Tuition released ARS Link for SAP.  This product offers the following significant improvements:

  • It is the only product currently available that seamlessly integrates Remedy's AR System and application suite with SAP's R/3 suite

  • For selected customers, it provides an immediate return on investment

  • For all customers, it provides more versatile functionality and faster performance, than Remedy's original product

 Operational and Financial Impacts

 From an operations perspective, ARS Link for SAP offers:

  • Direct, bi-directional data exchange between Remedy and SAP

  • Accommodates either scheduled or event-driven events

  • Accommodates either real-time or batch environments

  • Configurable data exchange and field mapping

  • Universal connectivity across all SAP and Remedy modules

ARS Link for SAP also simplifies the shared SAP/Remedy environment:

  • Does NOT require a gateway server

  • Does NOT require any additional SAP components

  • Does NOT require any additional Remedy components

  • SECURE

  • EASY TO DEPLOY

  • AFFORDABLE