Application Screen Shots

ESS@Work	Availability Management
Solutions Features	Solution Bundle
RFID Integration	Demo Viewlets
Configuration Data Management
Request a Webcast

	ESS Service Management The objective of Incident Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user, at a cost-effective price. Inputs for Incident Management mostly come from users, but can have other sources as well like management Information or Detection Systems. The outputs of the process are RFC’s (Requests for Changes), resolved and closed Incidents, management information and communication to the customer.
	ESS Change Management (RFC - Change Task) Coordinate and control all changes to IT services to minimize adverse impacts of those changes to business operations and the users of IT services. The objective of Change Management to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of Change-related incidents upon service quality, and consequently to improve the the day-to-day operations of the organization.
	ESS CMDB To identify, record and report on configuration items and their relationships that underpin IT services. The objective of a Configuration Management Database (CMDB) is to provide information on the IT infrastructure to all other processes and IT management. Enabling control of the infrastructure by monitoring and maintaining information on all the resources needed to deliver services. Most organizations should required a Configuration management-based tool, capable of storing all relevant configuration items (CIs). Such a tool should have the following facilities: Problems, RFCs are stored upon the same database in an easily accessible format The ability to identify the relationship among CIs (physical and logical), and between CIs and RFCs, RFCs and Problems, RFCs and CI
	ESS Release Management The objective of Release Management is to implement changes to IT services taking a holistic (people, process, technology) view which considers all aspects of a change including planning, designing, building, testing, training, communications and deployment activities. Conduct release planning Coordinate design, building and configuring of releases Coordinate release acceptance Conduct rollout planning Coordinate release communications, preparations and training activities Coordinate distribution and installation of releases Provide management information about Release Management quality and operations

 

Copyright © 2003-2007 Buoyant Solutions, Inc., All Rights Reserved.