ESS@Work - Solution Bundle

OFFERS MEASURABLE VALUE

Our service solution is delivered as an end-to-end "fixed-price" enterprise solution with key integration tools included as part of our bundled offering. Our approach to implementation includes full customized delivery of our solution to match your specific business requirements. ESS requires NO APPLICATION specific licenses. While other OOTB solutions charge for test and development servers, we never charge an additional Cost for Test and Development servers, ever.

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ESS Concepts Guide
Solution Bundle - PDF

Contact us today to see how easy it is to implement a solution that leverages your investment in Remedy.

Enterprise Service Suite@Work *
Fixed price service implementation

Link to External Databases

Connection to external data

ARSReport Link

Enterprise reporting (HTML) Client & Web

Xtreme Asset Integration

Graphical Visualization of Configuration Item (CI)(CMDB) asset relationships

Xtreme Console
Xtreme Dashboard

Requester web integration without Remedy Mid-tier

Kinetic Survey

User definable survey delivery and tracking

XML Gateway Integration

Remedy XML integration

Jason Notification Integration

Text to Voice (TTS) notification with 50,000 domestic notifications included

* One (1) Year Support included

Incident Management
Service and Support
Problem Management
Change Management
Configuration Management
Availability Management
Approval Management
Multi-tier Approval Processes
Service Level Management (SLA/OLA)
Event Driven Notifications
Business Time Driven Escalations
Release Management
Client and Mid-Tier Web Reporting
(using ARSReport Link)
MS Office Reporting to Excel, Word
Mid-tier Reporting - HTML
Mid-tier Reporting - CSV
External Database connectivity
(using Link to External Databases)
Installation & full Implementation included (NO T&M)


ESS@Work	Application Screen Shots
CMDB	Availability Management
RFID Integration	Solution Bundle
Release Management	Demo Viewlets
	IT Compliance