Solution Features
 

ESS@Work Application Screen Shots
CMDB Availability Management
RFID Integration Solution Bundle
Release Management Demo Viewlets
  IT Compliance


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 ESS Concepts Guide
Solution Bundle - PDF

 

Out-of-the-box flexibility, efficiently designed,  ITIL certified
"data-driven" suite application that includes all of the following:

  • Service and Support Management

  • Incident and Problem Management

  • Change Management

  • Configuration Management CMDB (CI & Asset)

  • Service Level Agreement Management (SLA and OLA)

  •         - Event Driven Notifications

  •         - Business Time Driven Escalations

  • Approval Management

  •          - Multi-tier Approval Processes

  • Client and Mid-Tier Web Reporting (using ARSReport Link)

  •          - MS Office Reporting to Excel, Word

  •          - Mid-tier Reporting - HTML

  •          - Mid-tier Reporting - CSV

  • External Database connectivity (using Link to External Databases)

  • Installation & full Implementation included (NOT T&M)

Advanced functionality  – comprehensively integrated application modules that include advanced functionality not found in other OTB solutions, with No Special Application Licenses required.

Rapid deployment  – data driven application modules means our professional staff can rapidly deploy production solutions in weeks vs. months or longer for other solutions

 Business application integration  – ESS@Work solutions include integration of your existing enterprise business applications with our solutions

 Complete documentation - deployed application documentation including Administrative, Application User materials

 Client and Web – All ESS@Work  solutions include client-side and web access with customization to your requirements including but not limited to custom forms based on your permission and access definitions

 Application Ownership  – All ESS@Work solutions delivered are licensed ownership of you the customer, with full rights to additionally modify delivered code after-the-fact

 Solution Benefits

  • Standardized User interface across all modules
  • Integrated office tools (MS Office)
  • Complete system, administrative and user documentation
  • Uses "standard ARS licenses", no custom licensing
  • Connectivity and integration with existing enterprise applications included
  • Data Driven application means an implementation in weeks vs. months or longer
  • ESS@Work delivers BOTH Internal & External End-to-End Customer Support, other OTB solutions charge extra
  • Installation and implementation included with solution pricing (NOT T&M)
  • Product licensed ownership
  • No recurring annual maintenance, No hidden costs
  • Satisfaction guaranteed, with bulk of payment NOT due until sign-off and acceptance of your custom solution


 

 

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