Does your vision of an enterprise solution include expensive user licenses, disruptive "annual" upgrades, version incompatibilities, inability to import mission critical CMDB data, unresponsive support and labor costs that are absolutely stratospheric?   Rest assured, while other OOTB solution providers promise you the moon, ESS@Work is the only Remedy-based solution that guarantees a cost effective alternative that is enterprise ready for production in weeks without the headaches you've experienced in the past !

Revolutionize Enterprise IT Operations by providing a true data-driven value-added solution

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• Incident Management Service and Support

• Problem Management

• Change Management

• Configuration Management

• Availability Management Approval Management

• Multi-tier Approval Processes

• Service Level Management (SLA/OLA)

• Release Management

• Reduce IT Costs
• Optimize IT Alignment with other key enterprise operations
• Eliminate "Data Islands" by integration of key IT processes
• Strengthen enterprise communication
• Instill best practices to achieve a uniform Enterprise culture without alienating Non-IT business units
• Improve measurable bottom-line results
• ITIL Compliant
• Meets or exceeds Sarbanes-Oxley requirements
• Event Driven Notifications
• Business Time Driven Escalations
• Customized modular application to meet your specific business needs
• Standardized User interface across all modules
• Integrated office tools
• Complete system, administrative and user documentation
• Uses "standard ARS licenses", no custom licensing
• Customized integration with existing enterprise applications
• Implementation in weeks vs. months or longer
• Product ownership
• No recurring annual maintenance, No hidden costs
• more...much more

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